Effective Date: October 13, 2018
Table of Contents
Section
1. Overview
2. Program
Descriptions and Eligibility
3. Proof of Eligibility
4. Products
5. Program Policies
6. Pricing and Incentives
7. Process and
Documentation
8. FAQs
9. Contact Information
AXZD-Plan Pricing Agreement*
Ineligible
Products
1. OVERVIEW
Ford
Motor Company appreciates the loyalty of its employees, retirees and their
spouses, families, friends and neighbors. The New Vehicle Purchase Program (X-Plan)
is offered by the Company to encourage employee/retirees to promote Company
products among their friends and neighbors, especially those owning competitive
products.
2. PROGRAM
DESCRIPTIONS AND ELIGIBILITY
X-Plan
Friends
& Neighbors:
An eligible Ford employee or retiree as noted below may
sponsor up to four (4) PINs per calendar year to be used towards the purchase
or lease of a new vehicle (see PIN
Generation for details):
- Selected
individuals sponsored by a Ford Motor Company employee such as an extended
family member, friend or neighbor.
- Sponsors must know
the individuals they are sponsoring.
3. PROOF OF ELIGIBILITY
- Purchasers are not
required to provide proof of eligibility at time of sale beyond providing
their PIN and last 4 digits of Social Security Number. However, the
company reserves the right to perform audits of X-Plan sales and may
require employees or retirees to provide proof of relationship
documentation.
4. PRODUCTS
Eligible Products
- Current Ford and Lincoln
model year and prior model year
vehicles sold in the United States.
See your local dealer for vehicle eligibility.
- Vehicles may be
ordered from production or, if the dealer agrees, may be selected from the
inventory of the dealership. Dealers are not required to participate, but
if they do, they must be an authorized Ford Motor Company dealer for the
product sold and agree to abide by the New Vehicle Purchase Program
guidelines set forth in this document.
- Prior model year vehicles
may be purchased or leased while supplies last for products under X-Plan. See your
selling dealer for details.
- Dealer demonstrator
units (no mileage restrictions). No additional discount is permitted
beyond incentives compatible with an X-Plan deal.
Ineligible Products
- All Mercury vehicles.
- Certain commercial
use or specialty products and certain "low-supply" vehicles as
defined by Ford. Click here for Ineligible Products for specific models or
model year vehicles.
- Used vehicles.
- Driver training
vehicles.
5. PROGRAM POLICIES
Customer/Sponsor Obligations and Rules
- Sponsors are
responsible for managing their PIN allocation and making sure the
customers follow the rules. If a customer fails to follow the rules
(including the length of ownership requirements), the Sponsor’s Plan
eligibility is at risk. Therefore, if Sponsors cannot answer all of the
following questions, as indicated, it is advised that they do not sponsor
the customer.
·
Is the customer someone you feel you know and can trust? YES
·
Did a dealership employee refer this customer to you? NO
·
Are you receiving or being offered cash or gifts to sponsor
an X-Plan customer? NO
·
Is the customer a government employee or official whose use
of the Plan may be construed as influencing a public official? NO
- It is a direct
violation of the program rules to provide PINs to customers referred to
the sponsor by a dealership employee or to use a dealership employee as a
broker to locate X-Plan customers. In other words, you may not use a
dealership or dealership employee to find customers, and you may not sell
PINs to a dealership or dealership employee. In fact, selling PINs
to anyone is a violation of Plan rules and is strictly prohibited.
Violations of these rules will result in suspension of X-Plan eligibility
and may result in termination of employment with the Company.
- Vehicles purchased or leased by customers
sponsored by an employee, retiree, or surviving spouse count against the
number of vehicle sales which an employee, retiree or surviving spouse may
sponsor during any calendar year.
- Any solicitation or acceptance of money, items
of value or discounts off the New Vehicle Purchase Program price not
defined in this document from a dealership or anyone connected with or
acting on behalf of the dealership in connection with the purchase or
lease of a vehicle under the New Vehicle Purchase Program, is contrary to
the Plan's provisions and to Company policy and is prohibited.
- If after ordering a vehicle under the terms of
the New Vehicle Purchase Program, the customer cannot take delivery from
the designated dealership, the customer must promptly advise the proper
dealership representative, and the customer must refrain from signing any
dealership document indicating acceptance or delivery of the vehicle.
- X-Plan customers
are required to arbitrate warranty-related disputes via the Dispute Resolution
Program (DRP) before initiating or proceeding with legal action. Failure
to seek resolution of warranty-related disputes via the DRP before
initiating legal action may result in the suspension of Purchase Plan
privileges for sponsor.
-
- The Dispute Resolution Program (DRP) process is
a cost-free program available to
owners or lessees of qualifying Ford Motor Company vehicles. The program
is
independently owned administered by the Better Business Bureau
(BBB). Service or
product performance complaints involving Ford and Lincoln cars,
vans, sport
utilities and light trucks, which are within the terms of the New Vehicle
Limited Warranty,
are eligible for DRP review. The Warranty Guide provided with all
new Ford and Lincoln
vehicles at delivery contains important information about
customer assistance
and the Dispute Resolution Program. For more information about the
program, call the
BBB Auto Line at 1-800-428-3718, or the Ford Customer Relationship Center
at 1-800-
392-3673.
- Failure to seek resolution of warranty-related
disputes via the DRP process before
initiating legal action may result in the suspension of Purchase Plan
privileges (as noted
under "What if a Customer Ignores the Conditions?").
Dealership Obligations and Rules
- Participating dealerships agree to comply with
all of the terms outlined in this document, including the Red Carpet Lease
Option provisions. Authorized Ford and Lincoln dealerships are encouraged, but not obligated, to
participate in the New Vehicle Purchase Program. Participating dealerships
must sign a Dealer Agreement located on the AXZD-Plan Pricing Agreement on each New
Vehicle Purchase Program sale or Red Carpet Lease.
- Dealerships must be authorized dealers
("under their Sales and Service Agreement(s)") for the product
being sold.
- The AXZD-Plan Pricing Agreement must
identify the X-Plan price, the price of each dealer-added option, negative
equity on vehicle trade, gifts, and any other allowable fees and taxes. A copy of
the factory invoice showing the New Vehicle Purchase Program price in the
box labeled ”X-Plan" and a completed, signed copy of the AXZD-Plan Pricing Agreement must be given
to the customer.
- All commission claims are subject to future
audit and possible charge back to the dealership. Participating
Dealerships agree to make available such dealership records to the extent
considered necessary by Ford Motor Company for audit of the transactions
claimed under the New Vehicle Purchase Program. Dealers must retain all
records and documents, including the AXZD-Plan Pricing Agreement, journals
and ledgers, which relate in any way, in all or in part, to covered
transactions- for at least two years.
- All sales or lease
contracts with Purchase Plan customers will be conducted by an employee of
the participating dealership. Commissions to dealerships will be withheld
or charged back if non-employees, including brokers, or agents are used to
participate in Plan transactions in any capacity.
What if a Customer Ignores the Conditions?
- The Company cannot ignore abuse of the New
Vehicle Purchase Program. Plan abuse may cost the Company inappropriate
dealer commission payments. Those unnecessary payments impact all Company
employees because the payments detract from Company profits, which provide
a basis for future product programs, capital expenditures and, of course,
profit sharing.
- The purchase, lease
and disposal of vehicles under the New Vehicle Purchase Program are
monitored regularly for abuse through a computerized system. Customers who
do not comply with the requirements noted above will be contacted and
asked to explain the circumstances involved.
- The privilege to
participate may be withdrawn or suspended if the Company determines that
the employee, retiree or surviving spouse has violated the provisions of
the New Vehicle Purchase Program or Company policy. The employee, retiree
or surviving spouse may be required to reimburse the Company for the full
amount of the dealer commission paid. In addition, the employee may be
subject to disciplinary action, including termination of employment.
NOTE: Even if the
customer who violates these provisions is not a Company employee, the
sponsoring employee, retiree or surviving spouse is responsible and subject to
the above sanctions.
Dealer-to-Customer Gifts and Fees
The
following are guidelines regarding what is, and is not, permissible.
Nominal Gifts
- Unless prohibited
by your state law, Family X-Plan and/or Friends & Neighbors X-Plan
customers may accept items or services of nominal value (i.e. $50 or
less dealership cost) as a gift or reward in connection with an X- Plan
sale or lease. All gifts or rewards offered by the dealership for
sponsoring an X-Plan sale or lease must be comparable with gifts or
rewards offered by the dealership on retail sales or leases, and may not
exceed $50 in value (dealership cost).
- Examples of
acceptable gifts include a wall calendar, Motorcraft apparel, gas card, an
oil change, a car wash, etc, provided the item or service does not exceed
$50 in value (dealership cost).
- Dealerships may not
offer services or items below their market value (dealership cost) to stay
within the $50 limit (i.e. $1 for rust proofing or $10 for a bed
liner).
- No service,
accessory or items valued above $50 may be accepted by X-Plan customers,
even if the same offer is extended to non-Plan customers.
Referral Fees
X-Plan
- Friends &
Neighbors X-Plan sponsors may NOT accept referral fees.
Document Fees
- Dealers will be
permitted to assess up to $100 in documentary fees on each
delivery to an eligible purchaser under the terms of the Plan, unless
otherwise provided by state or local laws or regulation. Each dealer
is responsible for complying with applicable laws or regulations.
- Unless otherwise provided by state or local laws
or regulation: In states where dealers are not permitted to charge as much
as $100 for doc fees, dealers would be capped at the lesser amount as
provided by the state. In states that permitted more than $100, dealers
would be permitted to charge the Plan customer $100. In states that
permitted more than $100 and also required that all customers be charged
the same amount, dealers may charge the Plan customer $100 and indicate any
additional fees have been paid by Ford Motor Company as part of the
AXZD-Plan Program dealer reimbursement on the buyer's order.
- Doc Fee Charges should be detailed on the AXZD
Plan Pricing Agreement located in number 4.
- New Vehicle Purchase Program customers may use
the services of FordDirect and participating Dealers may choose to pay
FordDirect's fees without violating this section; provided, however, that
any such fees paid to FordDirect by participating dealers shall not be
passed on to New Vehicle Purchase Program customers.
Financing, Insurance, Titles and Taxes
- Purchase/lease
financing may be obtained at the customer's discretion from any source. To
learn more about financial services offered through Ford Motor Credit
Company, go to www.fordcredit.com
- Each vehicle
purchased or leased will be covered by the same warranty and policy as
those offered to retail customers.
- The customer is
responsible for all federal, state, and local taxes, license and title
fees.
- Non-Eligible family
members may appear as co-signers or co-makers of the loan or other financing
agreement, and may also appear as co-owners on the Vehicle Title or
Registration. However, the primary user of the vehicle must be the X-Plan
eligible member.
- New Vehicle
Purchase Program customers are required to provide their own liability and
collision insurance for both purchases and leases. For leases, there are
specified coverage minimums. Lessees should request information about
these amounts from the dealer prior to obtaining insurance and signing the
final lease papers.
- Titling eligibility
is as follows:
-
- Vehicles must be retained in the customer's
possession and registered as provided
above for at least six months from the date of purchase or lease.
- Individuals:
-
- Vehicles must be registered or titled to the
X-Plan eligible individual.
- Non-eligible members may appear as co-signers
or co-makers of the loan or other
financing agreement, and may also appear on the Vehicle Title or
Registration.
However, the primary user of the vehicle must be the X-Plan eligible
member.
- Vehicles leased under the Red Carpet Lease
Option will be titled in the name of
Ford Credit or as directed by Ford Credit, but must conform to the above
registration requirements.
- Vehicles also may be registered in the name of
a customer's trust provided that the
customer's name is included in the name of the trust, i.e. "John
Smith Trust.”
- Commercial:
-
- X-Plan vehicles may be registered or titled in
the name of a business (excluding
automotive dealerships and their leasing companies). X-Plan vehicles may
be
purchased or leased for commercial use.
6.
PRICING AND INCENTIVES
- The dealer is required
to provide you with a true copy of the factory invoice showing the New
Vehicle Purchase Program price on the line labeled X-Plan. You
should also receive a complete and signed AXZD-Plan Pricing Agreement showing each
item and its price. Do not sign this form if it is blank or if you
do not understand how the price was calculated. All added items must
be documented on this form, including negative equity on vehicle trade, and
gifts.
- The X-Plan price is
the amount shown in the box labeled "X-Plan" near the bottom of
the factory invoice. The New Vehicle Purchase Program price
includes advertising, finance costs, transportation, fuel charges and
Company administrative fees. The dealership may not charge extra for these
items.
- The New Vehicle
Purchase Program customer is entitled to the price in effect at the time
the vehicle was invoiced. Any money refunded to the dealer by Ford Motor
Company for price increases occurring after the order is submitted, but before
shipment to the dealer, must be refunded to the customer.
- From time to time the
Company may offer incentives or rebates. Unless specifically excluded by
the Company, incentives or rebates are available to New Vehicle Purchase
Program customers in addition to the Plan price. Ask your dealer for
details.
Vehicle Trade-in Allowance
- Vehicle Trade-in Allowance is
not covered by the New Vehicle Purchase Program and must be negotiated
with the dealership. However, this must be documented on the AXZD-Plan Pricing Agreement form.
Pricing Formula
- X-Plan is a
pre-determined price based on dealer invoice. The
X-Plan price is noted on the dealer invoice.
X-Plan
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Ford
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Dealer Invoice - (0.4% * Dealer Invoice) + Administration Fee* (see sample invoice)
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Lincoln
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Dealer Invoice + (0.6% * Dealer Invoice) + Administration Fee* (see sample invoice)
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*$275 Administration Fee.
7. PROCESS
AND DOCUMENTATION
Sales and Delivery Requirements
- The dealership may require
the New Vehicle Purchase Program customer to make a deposit when placing a
vehicle order. Some or all of this deposit may be retained by the
dealership if the customer declines to accept delivery of the product
ordered. An agreement in writing should be reached with the
dealership concerning the amount of the deposit and the conditions under
which it may be retained by the dealership if the transaction is not
completed.
- Lease transactions
may require a refundable security deposit. The security deposit is held
until the end of the lease and is refunded, provided that the lease terms
have been satisfied. The deposit is usually equal to one month's payment,
rounded to the next $25.
- The dealership may
charge any price negotiated (at or above dealer cost) between the dealer
and the customer for undercoating, dealer installed options, extended
service contracts and other items or services that add value to the
vehicle, provided such items are priced separately and listed individually
on the retail buyer's order and the AXZD-Plan Pricing Agreement.
- Dealerships will
notify the customer as soon as the vehicle has been prepared for delivery.
New Vehicle Purchase Program customers must accept delivery and make final
settlement within five working days of notification by the dealership that
the vehicle is available for delivery. Unless otherwise agreed to between
the dealership and the New Vehicle Purchase Program customer, vehicle
disposition becomes the sole responsibility of the delivering dealership
on the sixth day.
What is a PIN?
A PIN (Personal Identification
Number) is a unique numeric code required for each vehicle purchase under the
X-Plan. This PIN will be generated by the Ford employee/retiree (sponsor) for
an eligible family member, friend or neighbor. The PIN holder will then take
this PIN to an authorized Ford Motor Company dealership to secure the X-Plan
discount.
PIN Generation
Sponsors
Your sponsor is an active or retired
Ford Motor Company employee or their surviving spouse who has registered you as
an eligible Family X-Plan member. You may have multiple sponsors at Ford Motor
Company for the Family X-Plan each of which may register you for the Family
X-Plan. Your sponsor(s) are responsible for approving/denying your PIN request.
Because your sponsor has a limited supply of PINs, your request may not be
approved.
Requesting a PIN
You may request a PIN from your sponsor through www.myplan.ford.com
and select the "Request A PIN" link. The PIN Request process is an
email notification to your sponsor to approve a PIN for you. Once the sponsor
has responded to your email request, you will receive either an email back
approving the PIN request (including your unique PIN code) or an email denying
the PIN request. The status of your PIN request will also be displayed on the
web site home page when you log-in. Please allow your sponsor at least 24 hours
to respond to your PIN request.
The PIN Request Process is completed in five easy steps:
1. Confirm your profile information including name,
address and email address. Be sure to use the exact name and address as shown
on your driver license or other proof of identity you will use for the purchase
of the vehicle.
2. Select a sponsor. (Only if you have multiple
sponsors to choose from.)
3. Enter the last four (4) digits of your Social
Security Number.*
4.
Identify your vehicle and contact preferences.
5. Verify information and submit your PIN request.
*The last four (4) digits of your
social security number are used strictly for verification with the dealer when
you present your PIN. This protects you and your sponsor from someone else
potentially using your PIN for a purchase. You will be required to provide the
PIN and last four (4) digits of your SSN when you visit the dealership. Your
sales consultant will need both these pieces of information to lock-in your PIN
and complete the sale. This information will not be used for any other purpose
and as with all your personal information is protected as stated under the privacy policy of this web site.
Approving/Denying a
PIN
Your sponsor is responsible for
approving/denying your PIN requests. The number of PINs remaining for the
sponsor at the time of your request may impact approval/denial.
Using Your PIN
To
learn more about using your PIN for the purchase of an eligible vehicle, see
our section below on "Obtaining
a Vehicle".
Obtaining a Vehicle
- Immediately identify
yourself to the dealer as an X-Plan eligible customer.
- Give the dealer only
the last four digits of your Social Security Number (SSN) and your seven
digit Personal Identification Number (PIN). (This combination is your New
Vehicle Purchase Plan ID number).
- The dealer will enter
your Purchase Plan ID into the computer to verify your eligibility. Once
your eligibility has been verified, the dealer can lock in the approval to
complete the transaction. (If you decide not to complete the transaction
at that dealership, ask the dealer to cancel the locked-in approval so
that you can use it elsewhere.)
- Ask for a copy of the
vehicle invoice which shows the "X" plan price in the box
labeled "X Plan" located in the lower right hand corner. This is always
the correct "X" plan price.
- The dealer will
complete and ask you to sign the AXZD-Plan Pricing Agreement. After you have
signed it, the dealer will provide you with a copy. This is your assurance
that the price charged is the correct price. Do not sign this form if it
is blank or if you do not understand how the price was calculated. If you
have any questions or concerns about the terms of your purchase or lease,
ask your dealer for clarification before closing the transaction.
8. FREQUENTLY ASKED QUESTIONS
- How
does the Friends & Neighbors X-Plan (“Plan”) program work?
- How do I get a PIN?
- How
does the PIN Request process work?
- How
long will it take for my Sponsor to approve (or deny) my PIN request?
- How
many PINs can I request and have approved (per Sponsor) each year?
- What
if I don’t use the PIN that my Sponsor generates for me?
- How long is a
PIN valid?
- How
can I obtain my PIN if I forget or misplace it?
- Once
I receive my PIN, how do I procure a vehicle and obtain the plan discount?
- What
vehicles are eligible for the Plan?
- Are SVT
vehicles eligible?
- Can
I receive the special Plan price at any dealer?
- Can
I purchase or lease my eligible vehicle?
- Can
I trade-in a vehicle in combination with this program?
- Are
dealer demonstrators or used vehicles included in the Plan?
- Are
prior model year vehicles eligible?
- Can
I obtain a vehicle for my business or for another person?
- Are
any other items covered through the Plan?
- Am I
eligible for other incentives?
- What
is X Plan pricing and how do I know if I’m getting a good deal?
- Is
X-Plan pricing better than AZ-Plan pricing?
- How
long is the Plan program in effect?
- Can
I be charged a “document fee” (doc fee) by my dealer?
- Do
Dealers make a profit on Plan purchases and/or leases?
- How
do I change the personal information contained in “My Profile”?
- When I use
my browser "Back and/or "Forward button, why do I lose all the
data I just entered?
- What
is "Unsubscribe"?
- How
do I confirm the X-Plan Price on the vehicle I want to purchase?
- Can
I find Plan prices and incentives before contact a dealer?
-
Are Mercury vehicles still eligible for X-Plan?
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1. How does the
Friends & Neighbors X Plan program work?
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Plan participants
are authorized to purchase a vehicle at the X Plan Price using a unique
personal identification number (PIN) which is generated by their sponsoring
Ford employee or retiree. For details, including Plan rules, go to the
"How it Works" tab of www.myplan.ford.com.
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2. How do I get a PIN?
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Go to the Request
a PIN page or click on the “Request a PIN” button on the Home Page.
Follow the five easy steps to request a PIN from your Sponsor.
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3. How does the PIN
Request process work?
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The PIN
Request process is an email notification from you to your Ford Motor
Company employee or retiree (your Sponsor) asking them to approve a PIN for
you. They will also receive a “pop up” notification on their web site when
they log in. If your sponsor approves the PIN request, an email will be
sent back to you including the actual seven digit PIN. The PIN will also
appear on your website within the PIN Request table (on the Home Page).
Similarly if your Sponsor denies the PIN request (they may be out of PINs
for the year) an email will be sent back to you and a denied message will
appear in your PIN Request table.
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4. How long will it
take for my Sponsor to approve (or deny) my PIN request?
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Timing will
vary depending on the employee/retiree. Plan rules request that sponsors respond
to a PIN request within 24 hours. If you have not received a response
please contact your Sponsor directly.
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5. How many PINs
can I request and have approved (per Sponsor) each year?
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Each active
or retired Ford Motor Company employee receives four (4) PINs each calendar
year. The PINs they distribute to their eligible members, as well as those
they use themselves all count against the four they are allocated. Note:
Members are not aware of the number of PINs remaining for their Sponsor and
thus you may be denied a PIN request because the Sponsor is out of PINs for
the current year.
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6. What if I don’t
use the PIN that my Sponsor generates for me?
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If you
request a PIN and your Sponsor approves it but you end up not using it,
please let your Sponsor know. He or she can cancel that PIN and have
another to use for that year. In addition, you cannot transfer the PIN to
any other person except yourself and the vehicle you acquire through the
Plan must be registered in your name.
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7. How long is a PIN valid?
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PINs remain
active for 12 months from the date of issue.
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8. How can I obtain
my PIN if I forget or misplace it?
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Your last 3
PIN Requests and their status (approved/denied) are listed on the home page
of www.myplan.ford.com.
If the PIN was not issued through the PIN Request process of this web site,
you will need to contact your Sponsor.
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9. Once I receive my
PIN, how do I procure a vehicle and obtain the plan discount?
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Provide the dealer
with your PIN, last name and last four (4) digits of your Social Security
Number. The dealer can confirm with this data that you are an eligible Plan
participant and can buy or lease an eligible vehicle at the X Plan price.
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10. What vehicles
are eligible for the Plan?
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For a list
of eligible vehicles, go to the Vehicles and Pricing tab. All Ford Motor
Company vehicles are generally eligible with the exception a select few
models that are listed in the Product Eligibility
section. Exclusions are subject to change, so verify eligibility on
the web site. Vehicles listed under Vehicles and Pricing that are
not eligible for the Plan are denoted with an “x” next to the model name, a
“mouse over” message stating the vehicle is not eligible and a line of text
at the bottom of the image of that model. Additionally there will be no
Plan price example next to the model image.
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11. Are SVT vehicles
eligible?
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Yes. However
the Plan program is voluntary at participating dealerships. (See below).
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12. Can I receive
the special Plan price at any dealer?
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The Plan program
is available through all participating dealers in the U.S. Dealer
participation is voluntary. You should inform the dealer of Plan
eligibility during your first contact with your dealer. If for some reason
your dealer elects not to participate, you may visit another dealer.
Eligible vehicles that are in limited supply, like most SVT models, may be
difficult to obtain through the Plan.
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13. Can I purchase
or lease my eligible vehicle?
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Yes, either form
of obtaining a vehicle is valid.
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14. Can I trade-in
a vehicle in combination with this program?
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Yes, however
this program does not cover trade-in allowances. When evaluating your
trade-in, dealerships may consult value books or local auction value guides
for similar vehicles, assess your vehicle condition, mileage and current
used vehicle market climate, to determine its value. Many Internet sites,
including edmonds.com and kbb.com (Kelly Blue Book), will give you an
approximate trade-in value, but will not buy your vehicle. Only the
dealer will buy the vehicle from you and, therefore, sets the actual
value/price based on these factors. You are also free to sell your vehicle
yourself.
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15. Are dealer
demonstrators, driver training or used vehicles included in the Plan?
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The Plans
are only for new vehicles. Used vehicles are not eligible for X Plan. New vehicle
demonstrator units are available for sale at the new vehicle X plan price.
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16. Are prior
model year vehicles eligible?
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Yes. Prior model year vehicles
may be purchased or leased while supplies last for products under X-Plan. See your selling dealer for details.
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17. Can I obtain a
vehicle for my business or for another person?
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Yes. X-Plan purchases may be titled in the name of a business.
PINs must be generated using the last 4 digits of the company's federal tax identification number.
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18. Are any other
items covered through the Plan?
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No. Dealer
installed options, conversion packages, extended warranties, accessories,
etc., are not covered by the Plan and must be agreed upon between you and
the dealer.
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19. Am I eligible for
other incentives?
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Yes, for
most. Plan participants are eligible for all public incentives and many incentives
normally paid to the dealer. There are some offers that are not compatible
with the Plan. Your dealer can best determine which incentives you are
eligible for.
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20. What is X Plan pricing
and how do I know if I’m getting a good deal?
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X Plan
pricing is a special pre-determined price, which is within +/-1% of the
dealer invoice price.
See
our "Pricing" Section for further details.
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21. Is X-Plan pricing
better than AZ-Plan pricing?
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Both AZ-Plan
and X-Plan pricing are very competitive price points. AZ-Plan which is
offered only to Ford retirees/employees and certain family members provides
a slightly lower cost compared to X-Plan.
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22. How long is the
Plan program in effect?
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There is no
effective expiration date for this program, however, Ford Motor Company
reserves the right to modify the program, remove eligibility, or cancel the
program at any time.
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23. Can I be charged a
“document fee” (doc fee) by my dealer?
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Yes. Dealers will be
permitted to assess up to $100 in documentary fees on each
delivery to an eligible purchaser under the terms of the Plan, unless
otherwise provided by state or local laws or regulation. Each dealer
is responsible for complying with applicable laws or regulations.
- What if I am in a state that allows the
dealer to charge more than $100?
Unless
otherwise provided by state or local laws or regulation: In states where
dealers are not permitted to charge as much as $100 for doc fees, dealers
would be capped at the lesser amount as provided by the state. In
states that permitted more than $100, dealers would be permitted to charge
the Plan customer $100. In states that permitted more than $100 and
also required that all customers be charged the same amount, dealers may
charge the Plan customer $100 and indicate any additional fees have been
paid by Ford Motor Company as part of the AXZD-Plan Program dealer
reimbursement on the buyer's order.
- How does this change the $275 administration
fee?
There
is no change. The $275 administration fee covers costs of managing the
New Vehicle Purchase Program.
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24. Do Dealers
make a profit on Plan purchases and/or leases?
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Yes. Dealers
receive a commission from Ford Motor Company on each Plan transaction.
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25. How do I change
the personal information contained in “My Profile”?
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Click on the
“My Profile” link in the upper navigation bar on almost every page of the
web site. From there you can choose to edit your profile, change your
password and unsubscribe from
the site.
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26. When I use my browser "Back"
and/or "Forward" button, why do I lose all the data I just
entered?
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This is a
common occurrence with browsers. We recommend you use the Back button on
this site in lieu of your browser buttons.
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27. What is "Unsubscribe"?
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By
"unsubscribing" you are requesting that Ford not contact you via
email about X Plan promotions or survey request about your Plan and web site
experiences. See our privacy
policy for further details.
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28. How do I confirm the X-Plan Price on
the vehicle I want to purchase?
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As an X plan
participant, you are authorized to see the dealer invoice for the vehicle
you intend to purchase. Ask the dealer to show you this invoice and point
out the X Plan price for your review. The X Plan price is the amount shown
in the box labeled "X Plan" near the bottom of the factory
invoice. Click here to see an example of a Ford dealer invoice and where the X
plan price is located on the document.
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29.
Can I find Plan prices and
incentives before contact a dealer?
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Yes. We
provide a number of sources for you to research pricing and incentives
on specific vehicles. By going to the "Vehicles &
Pricing" tab of http://www.myplan.ford.com/ , you will see a
complete listing of all eligible Ford Motor Company vehicles under the
Plan. Click your vehicle of choice to obtain starting MSRP and Plan pricing.
Additional links are provided to other Ford Motro company
websites,where you can obtain X-Plan pricing on specific vehicles in dealer inventory,as well as current
incentives and regional offers for eligible vehicles.Pricing and incentives information is updated regularly.
However, due to timing considerations, some information may not reflect
the latest status. Please see your dealer for the most current
product, pricing and incentives information.
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9. CONTACT INFORMATION
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